30051-Sr. Support Analyst / Lead L4 (7.1-9 years)-CHN

Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Responsibilities

You will participate in daily management of the ‘Tufin' (Firewall) requests 
.    You will help solve incidents cause by firewall problems or security policies.
.    You will contribute to project teams with your firewall technology experience. 
.    You will ensure that the firewall configurations stay in line with the BNP Paribas Fortis security policies and you will document them.
.    You will manage all requests with respect of the security rules of the bank.

Technical & Behavioral Competencies

Mandatory:

. At least 7 years of relevant working experience
. Experience with SNOW / or Tufin/ or Algosec
. incident solving
. Palo Alto or Fortinet
. Experience in a firewall environment is highly appreceiated
. Most mainframe system subsystems and their security (Spool, network, storage, SMF,…)
. Public Key Infrastructure & the Mainframe CryptoCards
. Unix System Service

Specific Qualifications (if required)

. Agile environment
. Follows the Customer processes for projects, incident and change management.
. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi cultural environment, flexible, customer oriented, understand risk awareness.
. Motivated self starter, process oriented with high attention to detail.
. Quick self starter, pro active attitude.
. Good communication skills, Good analytical and synthesis skills.
. Autonomy, commitment, and perseverance.
. Ability to work in a dynamic and multicultural environment.
. Flexibility (in peak periods extra efforts may be required).
. Open minded and show flexibility in self learning new technologies/tools.
. You are customer minded and can translate technical issues into non technical explanations.
. You are always conscious about continuity of services.
. You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
. Client oriented, analytical, initiative oriented and able to work independently.
. Be flexible and ready to provide support outside of Business hours (on call).
. Able to take additional responsibility.
. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
. You are flexible and ready to provide support outside of Business hours (on call).

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills oral & written

Organizational skills

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.

LI-SA2

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

30051-Sr. Support Analyst / Lead L4 (7.1-9 years)-CHN

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