28507-Sr. Support Analyst / Lead L4 (7.1-9 years)-BLR
Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Responsibilities
Direct Responsibilities
. Focus on platform stability for Rates, Credit & FX IT systems
. Closely work with Traders, Sales and Client teams to ensure technical support
. Manage incidents, communicate with stakeholders
. Change and incident management via SerivceNow
. Work closely with Development teams to fix recurrent issues and enhancements
Contributing Responsibilities
. Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts
. Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes
. Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs
. Ensure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification)
. Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.
. Maintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities.
. Enhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams.
Specific Qualifications:
. 7 8 years of experience in the banking, financial, or capital markets domain
. Analyst, Data Engineering or Support background
. Functional Knowledge on Settlements Securities.
. sssCalypso Tool Knowledge
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
. BAU Monitoring Splunk, Geneos, logs
. Scripting Python, shell scripting, autosys
. ITIL – ServiceNow, Jira, excel, LLM
Functional Skills:
Functional Knowledge on Settlements SecuritiesCalypso Tool Knowledge
Behavioral Skills:
. Ability to work with Global team across regions, work in a diverse environment
. soft skills excellent written & verbal communication, direct interaction with traders
Education Level: Bachelor's degree in engineering (B.E.) – EXTC, IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record
Location: Bangalore
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.